Description
Here are the key documents typically required for ISO 20000-1:2018 (NON-IAF):
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Scope of Service Management System (SMS)
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Service Management Policy
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Roles & Responsibilities
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Service Management Objectives
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Risk & Opportunity Assessment
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Service Catalog / Portfolio
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Incident & Problem Records
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Change Management Records
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Internal Audit & Management Review Records
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Corrective Action Records
Please ensure that customers submit the required documents on time so that your service is not delayed. If there is a technical problem with the website or server, the service may be delayed. Please note this.


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